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Signmaster ED Ltd Terms Of Business


“Buyer” refers to the person who accepts a quote from Signmaster ED Ltd for the sale of the goods or those Orders for the goods is accepted by the Seller/Company.
“Company” refers to “Signmaster ED Limited” a Company incorporated under the laws of Scotland with Company number SC 205375 and/or any of its associated or subsidiary companies.
“Contract” refers to the Contract between the Seller/Company and the Customer.
“Customer” refers to the person, firm or Company entering into the Contract with the Company.
“Export Contract” means a Contract where the goods are being sold to a purchaser whose place of residence is outside the United Kingdom of Great Britain and Northern Ireland.
“Goods” refers to any goods or materials to be manufactured by the Company and/or supplied to the Customer/Buyer under the terms of the Contract.
“Invoice” refers to the list of goods sent or services provided by the Company with a sum due for the listed goods or services.  This will constitute a formal request for payment within the set terms.
“Order” means the confirmed placement of an Order for the Goods by the Customer.
“Quote” means a formal offer to supply goods or services
“Works” refers to the manufacture of signs or other manufactured products by the Company under the terms of the Contract.


Unless otherwise agreed in writing by one of the directors of the Company all quotations are made and all Orders accepted subject to these terms and conditions and shall override any conditions or stipulations incorporated or referred to by the Customer whether in the Order or in any negotiations verbally or in writing.


a) All quotations are exclusive of VAT, which will be charged at the rate applicable at the date of Invoice.
b) Unless otherwise expressly stated in the Contract the Customer will bear the costs of any delivery charges.
c) All prices for delivery within the UK are quoted "ex-works".
d) The Company may charge a surcharge and the Customer shall pay such increase in price if any part of the Contract is to be performed outside the normal working hours 8.00am to 4.30pm Monday till Friday on specific request of the Customer.
e) Prices do not include the cost of freight, carriage, installation or packing, as that will be additionally charged to the customer.
f) Quotes are subject to withdrawal at any time before receipt of an Order. 
g) It is the client’s responsibility to ensure that their Order is accurate and to the desired requirements. The Company excludes liability for any costs or implications over misunderstandings over the manufacture of the goods or product should they conform to previously supplied drawings or plans. It is the responsibility of the customer to confirm the details to be correct on said drawings and plans and liability is held only with the customer.


a) The time of payment shall be of the essence of this Contract.
b) The foregoing provisions will be an addition and without prejudice to all other remedies available to the Company for non-payment.
c) Unless credit terms have been applied for and agreed in writing by a director of the company payment is to be made in full by the Customer at the time of placing the Order.
d) The customer must pay for the goods within 30 days following an issue of an Invoice in respect of the Goods.
e) The Company reserves the right to claim from the Customer its reasonable costs of recovery of any monies due pursuant to The Late Payment of Commercial Debts (interest) Act 1988, to which interest rate will be applied at 8% above the Bank of England base rate.
f) Should any unpaid accounts require the employment of a Debt Collection Service the Company reserves the right to charge the customer the commission charge levied by the Debt Collection Service on the Company for this service. This charge is to be based on 17% cost of the outstanding amount.
g) Payments of accounts should be made to our office at Pinnaclehill Industrial Estate, Kelso, Roxburghshire, TD5 8DW, and all cheques should be made payable to Signmaster ED Ltd.  
h) No Order that has been accepted by the Company may be cancelled by the Buyer except with the agreement in writing of the Company and on terms that the Buyer shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
i) No Order that has been accepted by the Company may be placed on hold by the Buyer, except with the agreement in writing of the Company and on a payment plan as approved by the Company.


a) The Company agrees at its own cost and at its sole discretion to repair or replace any of the goods or parts thereof and to repair or rectify any defects in the works which in each case are proved to the Company to be faulty due to bad workmanship or materials providing in such case that such fault is notified to the Company in writing within, unless agreed in accordance with clause 2 a), a period of 6 months from the date of delivery of the goods or completion of the Works.
b) The Company specifically exempts from the provisions of this clause 5, any part or parts of the goods that were not manufactured by the Company (“Externally Manufactured Goods”). In the case of such Externally Manufactured Goods, the Customer shall be entitled to the benefit of any rights obtained by the Company in the Company’s Contract to purchase the Externally Manufactured Goods or parts thereof.


Subject to the provisions of clause 5 hereof it is hereby specifically agreed:
a) If the Customer has examined a sample of goods produced by the Company, the goods shall be deemed to correspond with their description if they correspond with the sample notwithstanding the goods may have been described by the Company. On delivery, the goods shall conform in all material aspects with their description subject to any qualification or representation contained in any advertisement, brochure or other documentation.
b) If the Customer has examined the goods or has been provided with plans drawings or specifications or other information by the Company relating to the goods or the works the Customer must make his own judgment as a result of such examination or plans specification and other information. 
c) No warranty, condition, description or representation on the part of the Company is given or implied by these conditions nor is any warranty condition description or representation to be taken to have been given or implied from anything said or written in negotiations between the parties or their representatives by or on behalf of the Company prior to the Contract. All statutory or other warranties conditions descriptions or representations express or implied as to the state quality of fitness of the goods or the works the subject of the Contract are hereby expressly excluded so far as their exclusion is permitted by law.
d) Without prejudice to the generality of the foregoing it is specifically agreed that the Company will in no circumstances be liable for any loss or damage suffered by the Customer arising out of any defects in the walls timbers or other structures to which any sign or other goods may have been affixed unless the Company has been asked by the Customer to advise and as advised in arrears on the suitability of such walls timbers or other structure. Such consultation, if requested will hold an additional surcharge.  Without prejudice to the generality of the foregoing it is specifically agreed that the Company will in no circumstances be liable for any loss (including consequential loss) or damage suffered by the Customer, whether direct or indirect, arising out of any defect in any goods supplied and / or manufactured by the Company. For the avoidance of doubt, this includes any costs incurred by a 3rd party on behalf of the Customer
e) Nothing in these conditions shall restrict the liability of the Company arising out of any defect in the goods or the works due to the negligence of the Company that causes death or personal injury.
f) The Company’s liability shall in any event cease if:
(i) The Customer shall not have paid in full any invoices from the Company on the due date.
(ii) The Company’s representatives are denied full and free right of access to the goods and/or the site where the works have been affected.
(iii) The Customer permits persons other than those approved or authorized by the Company to effect any replacement of parts maintenance adjustments or repairs to the goods or the works.
(iv) The Customer has not properly maintained the goods in accordance with the instructions pamphlets or directions given or issued by the Company from time to time.
(v) The Customer has used any spare parts or replacements not manufactured by or on behalf of the Company and supplied by it or fail to follow the Company’s instructions for the use of same.
(vi) The Customer permits any additions or alterations to be made to the goods   of whatever kind without the Company’s approval in writing.
g) In the event of any claim being made against the Customer by reason of any matter referred to and in respect of which the Company is liable under these conditions the customer shall notify the Company in writing within thirty days of receipt by him of notice of such claim. In these circumstances the Company may on its election conduct all negotiations for the settlement of the said claim and any litigation that may arise there from. The Customer shall not unless and until the Company shall have failed to take over the conduct of such negotiations or litigation make any admission that might be prejudicial thereto.
h) The Company will make every effort to ensure that all goods are manufactured and/or supplied to specification but it is in all cases for the Customer to ensure that goods are fit and suitable for the purpose for which they are required. All conditions and warranties expressed or implied, whether by statute, common law or other- wise as to the conditions or fitness for any purpose of the goods are expressly excluded so far as their exclusion is permitted by law and the Company shall not be liable for any direct or consequent loss howsoever arising which may be suffered by the customer by reason of any defect or failure to perform on the part of the goods.
i) In the event that that Customer is dissatisfied with the Goods only as a result of them being of unsatisfactory quality or not fit for purpose, the Customer must return the Goods to the Company for analysis. If upon analysis the Company accepts liability for any defects, the Company shall at its own cost repair / replace the defective Goods in accordance with clause 6 k). If upon analysis the Company does not accept liability for the defects, the Goods shall be remedied / replaced on the express written agreement by the Customer that it will bear the costs of remedial / replacement work and any delivery charges and any other charges incurred in respect of this extra work. If the Goods are not returned to the Company for analysis or are repaired / replaced by the Customer or any other party without the Company’s written consent, the Company shall in no circumstances be liable for any costs incurred by the Customer or any other party.
j) If any goods prove to be defective, the liability of the Company shall for all purposes, be limited to the cost of making good the defects or, at our discretion, replacement of the goods. The Company will only consider crediting in part or in full in cases where it has been given a proper opportunity to make good any defects or to replace the goods and only where the Company has accepted liability.
k) We take no responsibility for the infringement of any patent or copyright or registered design or trade mark of any third party in the execution of the Buyer’s instructions and it is the Buyer’s entire responsibility to obtain any necessary licenses or permissions and to indemnify us against all claims, actions, proceedings, costs and losses arising out of such an infringement.
l) The Company’s Pantone colour matching system is an interpretation of a printed ink colour chart and may in some instances not be as bright or as clean as when reproducing the colour on a different substrate using alternative materials and applications. It may also vary by a number of shades, due to using industrial materials, as opposed to using screen printing inks for which the Pantone colour system was intended.  If we are to supply a match to something already produced in a pantone match, we will require a sample of the item on the same substrate that we are being asked to match to. Otherwise we can only supply our interpretation and best match to the printed colour chart version. We can produce a sample for approval prior to manufacture, however this could be chargeable depending on the colour and required urgency (any cost will be advised by our sales staff at the point of request of the sample by the Customer).
m) Any returns requested by the Company as part of any ongoing investigation into the products under these terms and conditions shall arrive no later than 14 days from the receipt of notification from the Company to the Customer.  Failure for the Customer to comply with this clause 6 (m) shall result in the Customer being charged for any relevant additional work on the Goods unless an alternative arrangement has been agreed in writing between the Company and the Customer.


a) Where a period is named for performance of the Contract unless such period is extended by mutual consent in writing the Customer shall accept performance within that period.
b) Any time or date for performance of the Contract named by the Company is an estimate only and the Company shall not be liable for the consequences of any delay.
c) The Customer shall provide to the Company such details as may be necessary or may be required by the Company to enable the Company to perform the Contract. If for any reason the Customer fails to provide such information, or if any reason not related to any act of default by or on the part of the Company, the Customer is unable to accept the performance of the Contract at the time when the Company is ready and willing to perform the Contract the Customer shall indemnify the Company in respect of any losses occasioned to the Company by reason of such failure on the part of the Customer.
d) Should any default be made by the Customer in paying any sum due under this or any Contract between the parties as and when it becomes due the Company shall have the right either to suspend all further performance of the Contract until such default is made good or to cancel the Contract so far as any goods remain to be delivered or work remains to be done there under. 


a) Any loss or damage to the goods in transit must be noted on the delivery note and notified to the Company within 24 hours of receipt of the consignment. In the event of non-delivery of the goods, the Customer must notify the Company within 24 hours of delivery due date.
b) No claims for shortages of delivery will be entertained by the Company unless notice in writing is given to the Company and a complete claim in writing is submitted within 3 days of the date of consignment being received.
c) All deliveries shall be part of a non dedicated multiple drop run within a given route/area for that day. 
e) The Company is unable to work to a fixed time delivery service. Every effort will be made to accommodate specific requests but the Company will not accept responsibility for any delays incurred in respect of orders placed or delivery timelines.
g) The Company may, at its sole discretion, repair / replace any goods manufactured by the Company that are faulty due to poor workmanship but shall under no circumstances be liable for any consequential (or other) loss arising out of such defect.


a) The risk in the goods supplied by the Company shall pass to the Customer when the Company delivers the goods to the Customer and the Company shall have no responsibility in respect of the safety of the said goods thereafter and accordingly the Customer shall insure the goods thereafter against such risks (if any) as it thinks appropriate. However the ownership of the goods and any goods previously supplied under any other Contract with the Company shall remain with the Company which reserves the right to dispose of the goods until payment in full for all the materials has been received by it in accordance with the terms of this Contract or any other Contract or until such time as the Customer sells the goods to its customers by way of a bona-fide sale at full market value.
b) The Customer shall ensure that the goods belonging to the Company should be kept separate from those that have been paid for. The Customer is licensed by the Company as an agent to agree to sell the goods on behalf of the Company subject to the express condition that the entire proceeds thereof are held in trust for the Company and are not mingled with other monies or paid into any overdrawn bank account and shall be at all times identifiable as the money of the Company. 


a) The risk in the goods shall pass to the Customer on completion of delivery
b) Title to the Goods shall not pass to the Customer until the Company has received payment in full (in cash or cleared funds) for:
(i) ‘the Goods’, and
(ii) any other goods that the Company has supplied to the Customer in respect of which payment has become due
(iii) until title to the Goods has passed to the Customer, the Customer shall:
(A) hold the Goods on a fiduciary basis as the Company’s bailee;
(B) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Company’s property;
(C) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
(D) maintain the Goods in satisfactory condition and keep them insured against all risks for the full price on the Company’s behalf from the date of delivery;
(E) notify the Company immediately if it becomes subject to any of the events listed in clause 19; and
(F) give the Company such information relating to the Goods as the Company may require from time to time but the Customer may resell or use the Goods in the ordinary course of its business provided that:
(vi) any sale monies are held in trust for the Company, are not mixed with other money of the Customer or paid into an overdue account and are at all times identifiable as the Company’s money 
(v) the Customer is not in default of its payments obligations in respect of the Goods for Period in excess of 7 days; and/or 
(vi) the Company has not notified the Customer that it revokes the right to resell or use the Goods because the Company reasonably believes that the Customer is liable to become subject to any event listed in clause 19.

c) If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 19 or the Company reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, provided the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy the Company may have, the Company may at any time require the Customer to deliver up the Goods and if the Customer fails to do so promptly, enter any premises of the Customer (without trespass) or of any third party where the Goods are stored in order to recover them.


Any liability for ensuring compliance with any requirement statutory or otherwise concerning health, safety or welfare on the premises of the Customer or the client of the Customer or any premises that are required to be visited on behalf of the Customer rests exclusively with the Customer.


a) The Customer shall inspect the goods and/or works immediately on delivery or completion and shall within 7 days from such inspection give notice in writing to the Company of any matter or thing by reason whereof it alleges the goods or works are not in accordance with the Contract. 
b) If the Customer fails to give such notice the goods and work shall be deemed to be in all respects in accordance with the Contract and the Customer shall be bound to accept and pay for them accordingly. 


a) All tools, dyes, patterns and or jigs used in the manufacture of the goods shall remain the exclusive property of the Company as any surcharge for such tools, dyes or patterns is agreed upon by both parties as a rental charge. 


a) The Customer agrees not without the previous consent in writing of the Company to manufacture or sell any third party any goods the manufacture or sale of which would infringe any Letters Patented of which the Company is patentee, licensee or under which the Company is authorized to manufacture or sell.
b) The Customer shall fully indemnify the Company against all damages, penalties, costs and expenses to which the Company may be liable if any work done on the Customers instructions involves an infringement of a registered design trade mark copyright or Letters Patent.


a) All drawings, plans, specifications, technical information and quotes supplied by the Company and the Copyright therein remain the property of the Company and they will be returned by the Customer to the Company forthwith in the event of any Order for goods or works of a similar type being placed with another Company and in any event not later than 6 months after they are supplied in the event of no Contract having being entered into between the Customer and the Company in relation thereto. 
b) All such plans drawings specifications and estimates are confidential and shall be used by the Customer only for the purpose of considering any quotation. The performance of the Contract or the operation of the goods may not be divulged in any circumstances without the written authority of the Company.
c) Where drawing plans and technical information are supplied by the Customer the provisions of sub’ paragraphs hereof shall apply to the Company mutatis mutandis.
(i) Without prejudice to clause 6 hereof the Company will accept no liability for any loss caused to the Customer that arises wholly or partly from any defect or error or omission from the said Customer supplied drawing plans and technical information.


The Company reserves the right to subcontract the performance of the whole or part of the Contract.


a) The Company shall be entitled to terminate the Contract in the following situations:
i) If the Customer shall make default in or commit a breach of any of its obligations to the Company or
ii) If any judgment shall be entered against the Customer or distress or execution shall be levied upon the Customer, its properties or assets or
iii) If the Customer shall make or offer to make any arrangements or composition with creditors or commit any act of bankruptcy or
iv) If any petition or receiving Order shall be presented or made against him or
v) If the Customer being a Limited Company any resolution or petition to wind up such a Company shall be passed or presented otherwise than for reconstruction or amalgamation or if a receiver of the Customers undertaking property or assets or any part thereof shall be appointed by the Customer
b) The Company shall have the right forthwith to determine any Contract then subsisting and upon written notice of determination being posted to the Customer at the last known address of the Customer any subsisting Contract shall be deemed to have been determined without prejudice to any claim or right the Company may otherwise make or exercise.


Any difference or dispute arising between the Company and the Customer in respect of a Contract governed by these conditions shall if the Company so determines to be referred to the arbitration of a person to be mutually agreed .The submission shall be deemed to be a submission to arbitrate within the meaning of the Arbitration Act 1950 or any statutory modification or re-enactment thereof.


These terms and conditions and any Contract between the Company and the Customer are subject to and shall be construed in accordance with Scottish Law and the Scottish Courts shall have jurisdiction in relation to any disputes or claims arising there from.



Any prototypes, models, plans, illustrations, drawings, descriptions and specifications are intended to give a general outline of the Company’s proposals and are not binding as to details nor to final sizes or arrangements. They shall remain the property of the Company and not be copied or communicated to a third party without the Company’s written consent. The Company reserves the right to charge for any prototype, models, plans, illustrations and drawing supplied at the Customers request. The Company also reserves the right to charge for attendance at site meetings. 


Goods Ordered and manufactured in bulk under an arrangement whereby they are to be delivered on a call off basis shall unless otherwise agreed in writing be invoiced to the Customer at the total price current when manufactured. 


The goods are sold on condition that;
a) The Customer carries out such tests and examination of the goods as are reasonably practicable to ensure that when used the goods are safe and without risk to health and comply with all local laws and regulations.
b) The Customer shall indemnify the Company against any loss, liability or expense arising from the Customer’s failure to carry out any such tests or examinations required under (a) and (b) above. 


The Company shall not be liable for any loss or damage caused by any delay in performance or by non-performance of any of its obligations where the same is occasioned by any cause whatsoever which is beyond its control including, but not limited to, acts of god, war (whether or not declared), riots, civil commotions, fire, explosion, sabotage, storm, flood, earthquake, fog, subsidence, adverse weather conditions, pestilence, epidemics, legal restrictions, or acts of any Government or branch or agency thereof (including without limitation any local Government), non availability of transport, strikes, lockouts or trade disputes of whatever kind, cessation or interruption of operation of any plant or process, failure of supply of raw materials or components of or breakdown of machinery. Should any such event occur the Company shall be entitled to cancel or rescind or suspend the Contract or suspend any delivery without liability for loss or damage resulting there from but only after advising the Customer in writing of the cause of the cancellation or rescission or suspension.